Terms of Service

IMPORTANT: Should you create an account or engage in gameplay from within the United Kingdom, this User Agreement (defined below) will not be relevant to you, and you can locate the applicable terms elsewhere.
IMPORTANT: For players accessing the service from outside the European Single Market or the United Kingdom, this User Agreement (defined below) will not pertain to you, and alternative terms will apply. here .
IMPORTANT: If you utilize any of our wagering offerings while in Ireland, the contracting party for the User Agreement will be 888 (Ireland) Limited. Conversely, if your gaming activity in Ireland pertains to our other products or games, the contracting entity will be Virtual Digital Services Limited. Consequently, references to the \"Company\" within the User Agreement will correspond to either 888 (Ireland) Limited or Virtual Digital Services Limited, depending on the case. here .
888 (Ireland) Limited is established in accordance with Maltese legislation and operates under the regulations of an Irish Remote Bookmaker's license.
The Company provides gaming options across its own brands (referred to as \"In-House Brand") as well as through various external brands and white-label offerings (termed as \"White Label Brand"). Besides delivering its gaming solutions online (the \"Internet Platform"), the Company may also offer services through alternative methods such as (i) interactive TV, (ii) mobile gaming apps, and (iii) in-flight entertainment systems (collectively referred to as \"Alternative Platforms").
When engaging with the Company's gaming services, whether on the Internet Platform or any Alternative Platform, the Terms of Service will be relevant to your experience based on the given context.
Alongside the Terms of Service, it's essential to review our
which details how we gather and utilize your personal data. Your engagement with the Company's gaming services is strictly governed by additional regulations that will be applicable from time to time based on the specific gaming services you are using, including but not limited to the \" Privacy Policy \", collectively known as the \"Additional Rules\". These Additional Rules, updated periodically, form a critical part of the User Agreement between you and the Company. Bonus Policy \", the \" Withdrawal Policy \", the \" Responsible Gaming Policy \", the \" Tournament Rules \", the \" House Rules \", the “ Disconnection Policy ”, the \"888sport Sports Betting Rules By signing up with the Company and/or utilizing its gaming services and/or by checking the box stating \"I accept these Terms and Conditions\" (or similar phrases) and/or by downloading, installing, or using the software, you consent to fully adhere to the User Agreement without any reservations. Thus, the User Agreement becomes a legally binding document between you and the Company, governing your interaction with our gaming services consistently.

Should you disagree with any stipulations within the User Agreement, you must cease using the Software immediately and uninstall it from your computer or any other devices.

We maintain the right to revise, modify, or update the terms and conditions of the User Agreement at any time. If any such revisions significantly impact your rights or responsibilities outlined in the User Agreement, you will be required to accept the updated User Agreement before continuing to play on the Site. Until you have accepted these changes, you will still have the option to withdraw any deposits made on the Site. For any general revisions, we will notify you by posting the updated version of the User Agreement on the relevant pages of all In-House Brand and White Label Brand websites. In this case, any modified User Agreement will be effective 14 days following its publication or sooner if dictated by applicable laws, regulations, or directives. Your ongoing use of the Services or Software after this period signifies your acceptance of these amendments. It is your responsibility to stay informed regarding the current terms of the User Agreement, and we recommend checking for updates frequently.

• Online gambling regulations vary by jurisdiction, and you acknowledge that the Company cannot offer legal counsel or guarantee the legality of the Services in your location. It’s essential to review the laws pertaining to online gambling in your jurisdiction before registering with the Company and utilizing the Services.

• The Services are strictly intended for individuals who are legally permitted to gamble online according to the laws of their relevant jurisdiction. The Company does not intend to facilitate any unlawful activities. You affirm, guarantee, and agree to ensure that your interaction with the Software and the Services complies with all pertinent laws and regulations. The Company will not accept responsibility for any unauthorized or illegal use of the Software or Services by you. If you have uncertainties regarding the legality of your use of the Software and Services based on your jurisdiction's legal framework, seek legal advice. By agreeing to these terms, you commit to assisting the Company as much as possible with compliance efforts related to applicable laws and regulations.
  Individuals located in certain countries that the Company does not serve will not be eligible to create an account with the Company, deposit funds, or utilize the Services. Access to the Company’s websites from these identified countries will be restricted. The Company retains the authority to modify the list of countries from which it will not accept users at its discretion, with immediate effect.

• No individual under 18 years of age, or below the legal age required for participation in activities covered by the Services according to applicable laws, may download the Software or utilize the Services in any circumstance. Any person who does not meet this legal age requirement and still attempts to download or use the Software will be violating the terms of the User Agreement. The Company reserves the right to request age verification at any time to ensure that individuals who are not legally of age are not utilizing the Services. If you fail to provide proof of age, or if the Company has reasonable suspicion that you do not meet the legal age requirement, your account may be terminated, and you may be barred from using the Software or the Services. The Company also reserves the right to withhold any funds in your account until your age has been confirmed.

• Should the age verification process result in a determination that you are not of legal age, we will close your account in compliance with applicable regulations and terminate the User Agreement.

• Terms of service, gaming responsibility, and bonus guidelines of 888poker

• Explore the user agreement along with the responsible gaming measures provided by the online poker platform 888poker. For more detailed information, visit 888poker. Our approach to gaming is distinctive.

• Virtual Digital Services Limited (the 'Company')

• is a business incorporated in Malta, functioning under the jurisdiction's legislation, and is a subsidiary of the evoke Group. The registration identifier for the Company is C90997, with its registered office located at Level 7, Tagliaferro Business Centre, 14, High Street, Sliema SLM 1549, Malta. The Company operates under a license granted by the Malta Gaming Authority (MGA) according to the Maltese Gaming Act of 2018, which permits it to provide Internet gambling services such as casino games, poker, and sports betting. This license was issued on October 11, 2019, with the identifier MGA/CRP/543/2018. IT IS ESSENTIAL TO CAREFULLY REVIEW THE TERMS OF SERVICE DETAILING HEREIN (THE \"TERMS OF SERVICE\") PRIOR TO UTILIZING THE SERVICES OFFERED BY THE COMPANY.

• IMPORTANT NOTE: This User Agreement (defined below) applies only to you if you engage in play within any member state of the European Single Market, barring those where you play under a local license, such as Spain, Italy, or Denmark.

• IMPORTANT NOTE: If you establish an account or participate in gaming activities in the United Kingdom, this User Agreement (defined below) is not applicable to you; you may access the terms relevant to your situation.

• IMPORTANT NOTE: If your gaming activities occur outside the jurisdictions of the European Single Market or the United Kingdom, this User Agreement (defined below) does not apply to you; observe the terms pertinent to your circumstances.

• IMPORTANT NOTE: If you utilize one of our betting services while in Ireland, the entity associated with the User Agreement will be 888 (Ireland) Limited. However, if you engage with other games and services in Ireland, Virtual Digital Services Limited will be the relevant entity. As such, any mention of the 'Company' in relation to the User Agreement will pertain to 888 (Ireland) Limited or Virtual Digital Services Limited, depending on the context.

• 888 (Ireland) Limited is formed under Maltese law and operates under an Irish Remote Bookmaker's license.

• The Company provides gambling services through its proprietary brands (referred to as 'In-House Brands'), alongside various other brands and third-party branded offerings through their 'white label' partners (designated as 'White Label Brands'). While primarily offering gambling solutions through the Internet (the 'Internet Platform'), at times, the Company may also provide services via alternative methods such as (i) interactive television, (ii) mobile gaming apps, and (iii) in-flight entertainment platforms (collectively known as 'Alternative Platforms').

• When you access the Company's gambling services through the Internet Platform or Alternative Platforms, the Terms of Service will be applicable based on the specific circumstances involved.

• In addition to the Terms of Service, it is also important to review our

• with caution, which outlines our approach to collecting and utilizing your personal data. Your engagement with the Company's gambling services is strictly contingent upon adherence to additional stipulations that may periodically apply to the specific gambling services you utilize, inclusive of, but not limited to, the '

• ', (collectively referred to as 'Additional Rules'). These Terms of Service, together with the Additional Rules—which are considered an essential component hereof—form a legally binding agreement between you and the Company (collectively termed the 'User Agreement').

• By signing up with the Company and/or utilizing the Company's gambling services and/or by selecting the 'I accept these Terms and Conditions' option (or any similar wording) and/or by downloading, installing, or using the Software, you consent to fully comply with the User Agreement without any reservations. Consequently, the User Agreement is a binding legal instrument between you and the Company, governing your engagement with our gambling services at all times.

• The Company's software, which can be downloaded or accessed online, is available either via the Internet Platform or through Alternative Platforms (the 'Software'), empowering you to use our gambling offerings (the 'Services'). The Company retains the right to suspend, alter, remove, or introduce new features to the Services or Software at its discretion with immediate effect and without prior notice. The Company is not liable for any losses incurred by you resulting from such modifications, and you waive any claims against the Company in this regard.

8. Your Account

• Online gambling might not be permissible in certain jurisdictions. You acknowledge that the Company cannot provide any legal counsel or guarantees regarding the legality of your use of the Services and does not make any assertions concerning the legality of the Services within your jurisdiction. Please check the relevant laws in your territory before signing up with the Company and utilizing the Services.

• The Services are designated solely for individuals not barred from engaging in online gambling by any applicable laws. The Company does not aim to facilitate any unlawful activities. You assert, guarantee, and commit to ensuring that your use of the Software and Services will be in full compliance with all relevant laws, statutes, and regulations. The Company shall not be held accountable for any illegal or unauthorized use of the Software and/or Services on your part. If you have questions regarding the legality of your use of the Software and Services based on any applicable laws, please seek legal advice in your jurisdiction. By agreeing to these terms, you commit to assisting the Company, to the best of your ability, with its compliance with relevant laws and regulations.

• Individuals located in specific countries not serviced by the Company will be ineligible to create accounts, make deposits, or access the Services. Entry from these countries to the Company's websites will be restricted. The Company reserves the right, at its discretion, to modify the list of countries from which it will not accept users of the Services, and any such changes may take immediate effect.

• No individual under 18 years of age, or those not of legal age to engage in activities related to the Services as per jurisdictional law, whichever is greater ('Legally of Age'), may download the Software or utilize the Services under any conditions. Any person below the Legally of Age threshold who downloads or uses the Services will violate the terms outlined in the User Agreement. The Company reserves the right to request age verification at any point to ensure compliance, and if unable to verify that individuals are of Legally of Age, it may terminate your account or prohibit your access to the Software or Services. The Company retains the authority to withhold any funds in your account until satisfactory proof of age is provided.

• Should the age verification process reveal that you are not of Legally of Age or older, we will shut down your account in line with applicable regulations and terminate the User Agreement. Withdrawal Policy ).

• We hold the authority to confirm the accuracy of your registration details, which may include your name, address, age, and methods of payment. This verification can occur at any time, and we may ask you to provide specific documents as evidence. Common documents requested might involve an identification card, a recent utility bill as proof of your address, and evidence of your payment method, which can be submitted through the Cashier section. If necessary, we may also require notarized copies of these documents, which means they must be verified and stamped by a Public Notary. If you fail to provide the requested documents, the Company reserves the right to terminate your account at its discretion and may withhold any funds in it. Additionally, if the documents do not meet our internal security standards — for instance, if they appear altered or intended to deceive — we will not be obligated to accept them as legitimate, nor will we provide feedback on our findings related to those documents.

• While using the Site, you might be asked to provide us with certain pieces of information about the origin of your funds, your financial status, occupation, and other relevant details. We maintain the right to impose limitations on your account, including capping the amount you can deposit, based on the information you share or if you fail to provide such information. Please be aware that we won’t be responsible for any losses you may experience, either (i) before any restrictions apply; or (ii) concerning other accounts you might have registered or reactivated, regardless of whether they were created before or after restrictions were implemented. here We retain the right to conduct background investigations on any member and request necessary documentation for various reasons, including verifying the member’s identity, any credit assessments, or inquiries into the individual’s personal history. The scope of these investigations will depend on the case in question but may involve checking the member's registration details, financial transactions, and overall gaming behavior. We are not required to inform the member of any investigation that is underway. Such investigations might also involve third-party firms that specialize in performing these checks. The Company can choose at its discretion to terminate a member's account and withhold all associated funds if the findings of such investigations are unfavorable or ambiguous.

• We reserve the right to confirm your identity at any time and may ask you to submit specific documents. This includes situations where you have accumulated total deposits reaching €2,000 over your lifetime with the Site. If your identity verification is not fully completed, you will not be allowed to withdraw any funds from your player account. This restriction persists even if you have not yet reached the €2,000 limit.

• The Company has the authority to close any member's account and withhold all funds if the identity verification process yields negative or uncertain results.

• For the duration of their engagement and for two years thereafter, no officer, director, employee, consultant, agent of the Company, or any associates from its group of companies, suppliers, vendors, or partner brands are allowed to use the Services directly or indirectly. This includes certain family members, defined as spouses, partners, parents, children, or siblings. Moreover, residents of Gibraltar are also prohibited from downloading the Software or utilizing the Services.

• 5. Information Technology/Intellectual Property

• The Company grants you a non-exclusive, non-transferable, and non-sublicensable right to install and utilize the Software and all content related to it, which includes, but is not limited to, its copyright and other intellectual property rights, in conjunction with the Services as specified in the User Agreement. You may install the Software on your hard drive or any storage device and make backup copies, as long as those copies are used solely by you while interacting with the Services on your primary computer. It’s important to note that the Software’s coding, structure, and overall organization are protected under intellectual property laws. You are prohibited from:

• reproducing, redistributing, publishing, reverse engineering, decompiling, disassembling, altering, translating, or attempting to access the source code to create derivative works; or

• selling, assigning, sublicensing, transferring, distributing, or leasing the Software;

10. Bonuses

• You will promptly inform us of any changes to the details you have previously provided, including your funding sources, financial situation, employment, and similar information. Occasionally, you may be required to submit certain documents to confirm the details of the credit card used for deposits. Based on the results of these verification checks, you may or may not be authorized to deposit additional funds using that card. If any of the information you supply is untrue, misleading, or incomplete, you will breach the contract, and we reserve the right to immediately terminate your account or restrict your access to the Software or Services, in addition to any other actions we may choose to pursue.

• Important Notice: Individuals registering from the Republic of Ireland are not permitted to fund their accounts with a credit card.

• Your account is intended for your personal use only. You must not allow any third party, including relatives, to use your account, password, or identity to access the Services or Software. You bear full responsibility for any actions taken on your account by others. You agree to keep your account username and password confidential and should take every precaution to ensure they remain secure. If you suspect that your account has been accessed or misused by someone else, or that a third party has knowledge of your username or password, you must notify us immediately so we can investigate. You are also expected to cooperate with us during the investigation process.

• You bear the responsibility for the safety and security of your username and password when accessing your account from your own computer or any internet connection. If your username and password are compromised due to viruses, malware, or similar issues on your device, it falls upon you to address this issue. It is essential that you promptly notify the Company of any hacking attempts or security incidents associated with your computer.
  1. You have confirmed that your engagement with the Services is compliant with all applicable laws and regulations relevant to your location.
  2. You have a comprehensive understanding of the principles, guidelines, and operational procedures pertaining to the Services as well as to online gambling in a broader context. It is incumbent upon you to verify the accuracy of your betting details and gameplay. You agree to conduct yourself in a manner that upholds the integrity and reputation of the Company.

You acknowledge the inherent risk of financial loss that accompanies gambling through the Services, and you accept full responsibility for any such losses incurred. You recognize that your participation in the Services is entirely at your own risk and discretion. Furthermore, you will not hold the Company or any affiliated entities responsible for any losses resulting from your gambling activities.

• You recognize that the Software may contain components developed by external vendors, which could be installed on your device as part of the Software package and may be updated automatically from time to time. These components may utilize your game history, stored on your device, to deliver specific promotions and notifications. You have the option to disable the tracking of your game history or remove these features if you wish.

• You are required to utilize our online platforms (the 'Sites'), the Services, and the Software in strict accordance with the terms and conditions outlined in the User Agreement, which may be updated from time to time. Additionally, you must adhere to all rules and guidelines regarding gameplay for the Services.

• You bear full responsibility for recording, managing, and paying any taxes or fees that may arise from winnings you receive, reporting to the appropriate government or taxation authorities as necessary.

• You acknowledge and consent that the Company may choose to display your winnings and your username, along with your profile picture, on the Sites and/or across social media platforms for promotional purposes. Certain games may require the visibility of your username, profile picture, and winnings or points in order to function correctly (such as leaderboard displays). You agree that we can utilize your username, profile picture, and winnings in this context without needing to seek additional permission.

• You are entirely accountable for acquiring the necessary telecommunications services and internet connectivity needed to use the Software and the Services.

• You agree to engage with the Services and the Software fairly, respecting both the Company and fellow players. Should the Company have reasonable cause to suspect that you are behaving in bad faith while using the Services or Software, they reserve the right to terminate your account and any other associated accounts, retaining any funds in those accounts. You explicitly waive any future claims against the Company in this regard.

• You understand that some games and tables offered through the Service are accessible on a 'shared' basis, allowing players across different platforms—including White Label Brands and third-party sites—to interact. In such circumstances, you acknowledge the possibility of competing with or against users who may have varying settings, such as different currencies and wagering limits. You agree that the Company can place you in these shared environments, and should you violate the User Agreement, they reserve the right to restrict your access to games across all brands.

• You acknowledge and agree that we provide progressive jackpots in certain games. A 'progressive jackpot' is one that increases as players stake money from various locations. The Company may disable a progressive jackpot at any time, even if it hasn’t been won yet. If a jackpot is removed while still unclaimed and the game is also accessible to users in the UK, we will attempt to redistribute contributions in various ways, such as funding separate jackpots for UK players or refunding their contributions.

• You affirm that if you opt for self-exclusion from any of the Sites, you will refrain from opening or using new accounts on any other site managed by the Company for the duration of your self-exclusion period. Until your self-exclusion ends and the original account is reactivated, we reserve the right to block any new accounts you try to open elsewhere, confiscate any funds they contain, and are not obliged to refund you any wagers or winnings associated with those accounts. For additional details regarding self-exclusion, please consult our Responsible Gaming Policy. [email protected] You recognize that in peer-to-peer gaming scenarios, you might face disadvantages compared to other players due to potential technical issues, like slower internet connections or underperforming devices.

15. Complaints and Disputes

• Every user is entirely responsible for settling any debts owed to the Company. You agree that you will not initiate or attempt to initiate any charge-backs, nor deny or reverse any payments you have made. If you do so, you agree to compensate the Company for any associated charge-backs, denials, or payment reversals along with any losses incurred by the Company as a direct result. The Company may opt to stop providing services or withhold payments from certain users or specific payment methods at its discretion.

• Your payment processing and fund handling will be managed by Virtual Digital Services Limited, which will be reflected in your credit card statements or other payment records. Depending on regulatory guidelines, the Company may occasionally utilize another business within the same corporate group for these services without prior notice.Help section ’ on the website.

• We reserve the right to conduct credit checks on all users through third-party agencies based on the details you provided during registration.

• Final Response to your Complaint
  We may engage third-party electronic payment processors and financial institutions to manage payments in connection with your use of the Services. You agree to comply with their terms to the extent they do not conflict with our User Agreement. https://ecogra.org/alternative-dispute-resolution/ If we suspect any fraudulent payment has been made or received—such as through stolen credit cards or any other deceptive practices—we retain the authority to suspend or close your account, reverse any payouts, and retrieve any winnings. We may also inform relevant authorities of any fraudulent activity, and we reserve the right to enlist collection services for payment recovery. However, the Company cannot accept any liability for unauthorized credit card use, regardless of whether those credit cards were reported stolen. https://www.mga.org.mt/support/online-gaming-support/ or by contacting them via email on [email protected] .

• We expect our members to fund their accounts for the purpose of active play. If we believe that this is not the case, we may impose a wagering requirement on your deposited funds prior to allowing any withdrawals. This requirement will be a multiple of your total deposits, which we will specify based on the situation (for example, one time the deposited amount). We may also restrict this wagering to specific games and exclude certain low-risk bets as per our discretion.

16. Duration and Termination

• Information about the methods available for depositing into your account and their associated limits can be found, bearing in mind that these limits may be influenced by the guidelines in Section 4 and the Responsible Gaming Policy.

• We reserve the right to impose fees related to handling your deposits and withdrawals, which will be detailed in the 'Cashier' section as needed.
  1. Your account may be blocked or closed if we have valid reasons to believe that you have used or attempted to use someone else's payment method, particularly if that individual has opted for self-exclusion.
  2. All promotions, bonuses, and special offers come with their own terms and conditions. Any complimentary bonuses added to your account must be utilized in accordance with these terms. Additionally, we reserve the right to retract or modify any promotions, bonuses, or offers at any time, including their conditions.
  3. Should the Company suspect any user of exploiting or attempting to exploit a bonus, offer, or promotion, or if they may benefit from a lack of good faith regarding the Company's gambling policies, the Company may, at its sole discretion, revoke or deny any bonuses or offers to that user. This could include temporarily or permanently removing access to the Services and/or blocking their account.
  4. All Service users are eligible for only one welcome bonus. If you make your first deposit with the Company or its partners and have previously held an account with any of the Company's sites, you will not qualify for an additional welcome bonus unless the Company explicitly allows it at its discretion.
  5. Your account consists of 'Available Funds' (sometimes referred to as 'Cash Balance' or 'Deposit Funds') and 'Restricted Funds' (which might be called 'Bonus Balance').

• The funds available to you, referred to as Available Funds, consist of the money you have deposited, any earnings generated from those deposits, and bonus funds that have satisfied the necessary wagering conditions. You can utilize Available Funds in any eligible game or withdraw them at any time, following the guidelines laid out in the Withdrawal Policy.

• Restricted Funds encompass bonus money that has yet to fulfill the necessary wagering criteria, alongside any earnings linked to these bonuses. This category also includes items like free spins, FreePlay, jackpot vouchers, Tournament Tickets, Free Bet Tokens, and Profit Boost Tokens.

• Be aware that there may be a delay in your deposit appearing in your account. This process can take several days while your payment processor finalizes the transaction. Until your deposit is fully processed, it will not be counted as Available Funds.
  1. When both Available Funds and Restricted Funds are present in your account, any bet you place will first draw from your Available Funds. Restricted Funds will only come into play once your balance of Available Funds reaches zero. However, you are free to use free spins, FreePlay, jackpot vouchers, Tournament Tickets, Free Bet Tokens, and Profit Boost Tokens whenever you choose.
  2. Should you successfully deposit real money into your account, and later place a wager on casino games using Restricted Funds and win, you can earn up to a maximum of $500/€500/£500 based on your account's currency. If your winnings exceed this limit, only $500/€500/£500 will be awarded. Please note that these limits do not apply to verified winnings from progressive jackpots that stem from Restricted Funds; those winnings are unlimited. Starting July 25, 2024, you will be ineligible to make bets or win any progressive jackpot using FreePlay or free spins.
  3. In cases where you have not made a successful real money deposit yet, but place a bet using Restricted Funds and win, your potential winnings will be capped at $100/€100/£100 depending on the currency of your account. Similar to before, if your winnings are greater than this amount, you will receive only $100/€100/£100. The same uncapped rules regarding verified winnings from progressive jackpots derived from Restricted Funds apply. From July 25, 2024, you won’t be able to place bets or win progressive jackpots with FreePlay or free spins.

• If you haven't yet made a successful real money deposit, the most that can be added to your Available Funds balance is $100/€100/£100, provided you meet the necessary wagering criteria.

• Jackpot rewards are unaffected by bets placed using Restricted Funds; only bets from Available Funds contribute to the growth of the jackpot amounts.

• Should the Company suspect any unfair advantage taken by you regarding welcome bonuses, or any bad faith actions concerning bonus promotions on any of its Sites, it reserves the right to block or terminate your accounts. In such instances, the Company holds no obligation to refund any funds in your account.

• If it appears that an account or group of accounts is acting in a systematic manner—such as utilizing specific betting strategies or collaborating as a group—the Company can block or terminate all involved accounts and is not required to refund any existing funds.

• You have the option to request the removal of a bonus from your account, but keep in mind that this may also mean forfeiting any winnings obtained through that bonus.

• Please be aware that the 'confirm your ID' bonus is awarded at the sole discretion of the Company, which means it may not be available to every user who verifies their identity. The Company retains the right to withdraw this bonus offer at any time, taking into account various factors like the member's country of registration, the amount and type of deposit, and additional account details. For more information regarding this specific bonus offer and your account's eligibility, please reach out.

The Company will not bear responsibility for any losses, including potential winnings; and

Jackpot Winnings

If such errors lead to increased winnings due or paid to you, you will not be entitled to collect the extra amount. You are required to inform the Company about the error immediately and must return any winnings credited to you in error, or the Company may deduct the equivalent amount from your account or adjust it against any owed funds.

14. Violation of these terms and conditions.

Live Casino

Your Available Funds comprise the money you have deposited as well as any winnings you have earned from those deposits, including any bonus funds that have satisfied the necessary wagering obligations. You can utilize your Available Funds in: (i) any eligible game; or (ii) withdraw them at any point following the Withdrawal Policy.

• Hardware:
  • 2.5 GHz Intel Pentium III or 100% compatible
  • 1 GB RAM
  • Keyboard, mouse
• Software:
  • Microsoft XP SP2 or higher
  • Your Restricted Funds consist of any bonus funds that have yet to fulfill the necessary wagering requirements, as well as any winnings connected to those bonus funds. It also includes free spins, FreePlay credits, jackpot vouchers, Tournament Tickets, Free Bet Tokens, and Profit Boost Tokens.
  • It's important to understand that your deposit might not be available in your account right away; it may take several days for your payment processor to complete the transaction and credit your account. Until your deposit has been processed, it will not be counted as Available Funds.
  • Adobe Flash Player 9
• Connection: 256 kbps

You understand that utilizing the Services is entirely your choice, and you undertake that at your own risk and discretion.
In situations where you hold both Available and Restricted Funds in your account, your next bet will utilize your Available Funds first. Only when your Available Funds reach zero will the system draw from your Restricted Funds balance. This approach does not apply to free spins, FreePlay, jackpot vouchers, Tournament Tickets, Free Bet Tokens, and Profit Boost Tokens, which can be used anytime.

Poker

If you have successfully deposited real money into your account and later place a bet on casino games using Restricted Funds and win, your maximum winnings will be capped at $500/€500/£500 based on your account currency. If your winnings exceed this amount, you will still only receive $500/€500/£500. However, these restrictions do not apply to confirmed progressive jackpot winnings derived from Restricted Funds, as such winnings have no limit. Starting from July 25th, 2024, you won't be able to wager or win any progressive jackpot using FreePlay or free spins.
In the event that you haven’t successfully made a real money deposit into your account, any wager made on casino games with Restricted Funds that results in a win will be capped at $100/€100/£100. If your winnings surpass $100/€100/£100, you will only receive $100/€100/£100. Similarly, the limits on winnings do not apply to verified progressive jackpot prizes obtained from Restricted Funds, which are unlimited. As of July 25th, 2024, you will also be prohibited from placing bets or winning progressive jackpots while utilizing FreePlay or free spins.
Before you make a successful real money deposit into your account, the highest amount that can be credited to your Available Funds will be limited to $100/€100/£100, assuming the applicable wagering requirements are met.

1. Jackpot prizes will not be increased based on wagers placed with Restricted Funds. Only bets made with Available Funds will contribute to raising jackpot amounts.
2. If the Company suspects, with reasonable grounds, that you have been misusing their welcome bonuses or acting in bad faith concerning any bonus promotion associated with their Sites, they retain the right to block or terminate your accounts. In such instances, the Company will not be required to refund any funds that might be in your account. here .

If we determine that an account or group of accounts is being operated in a coordinated manner—such as using specific betting strategies or wagering collectively—the Company is authorized to block or terminate all relevant accounts without any obligation to refund existing account balances.

You have the option to ask for a bonus to be removed from your account. However, be aware that this removal may affect any winnings accrued from that bonus.
Please note that the 'confirm your ID' bonus is granted at the Company's discretion and may not be available to every member who verifies their identity. Even with the modifications stated in Section 2, the Company can withdraw this bonus offer at any time. Details such as the member's country of registration, deposit amounts, payment methods, and other account information will be considered for eligibility. Should you need more information on this specific bonus offer and your account's qualifying status, please reach out.
The Company is not obligated to verify whether users are utilizing the Services according to the User Agreement, which may be updated periodically.
Under no circumstances is the Company required to look into or address any complaints from one player regarding another using the Services, nor are they obliged to take any action against a player for any reason, including but not limited to breaches of the User Agreement. The Company can, at its sole discretion, decide to take suitable action against individuals suspected of illegal activities or violating the User Agreement, although they are not compelled to do so.
The Company does not have a responsibility to maintain your account usernames or passwords. If you lose or forget your account name or password, except in cases of the Company’s negligence, they shall not be held accountable.
THE SERVICES AND SOFTWARE ARE PROVIDED \"AS IS\". THE COMPANY DISCLAIMS ALL WARRANTIES OR REPRESENTATIONS, EITHER EXPRESS OR IMPLIED (BY LAW, STATUTE, OR OTHERWISE), INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, QUALITY, FITNESS FOR A PARTICULAR PURPOSE, AS WELL AS THE COMPLETENESS OR ACCURACY OF THE SERVICES OR SOFTWARE AND COMPLIANCE WITH APPLICABLE LAWS. YOU ASSUME ALL RISKS INVOLVING THE USE, QUALITY, AND PERFORMANCE OF THE SOFTWARE.
THE COMPANY DOES NOT WARRANT THAT THE SOFTWARE OR SERVICES WILL MEET YOUR EXPECTATIONS, BE WITHOUT INTERRUPTIONS, BE TIMELY, SECURE, OR ERROR-FREE. THERE IS NO GUARANTEE THAT ANY DEFECTS WILL BE RESOLVED OR THAT THE SOFTWARE OR THE SERVER PROVIDING IT ARE FREE FROM VIRUSES OR MALWARE, OR THAT THEY WILL OPERATE WITH COMPLETE FUNCTIONALITY, ACCURACY, OR RELIABILITY.
ANY MALFUNCTION RENDERS ALL PAYMENTS VOID. IN CASE OF SYSTEM OR COMMUNICATION ERRORS, MALFUNCTIONS, BUGS, OR VIRUSES RELATED TO ACCOUNT SETTLEMENT OR ANY OTHER SERVICE COMPONENTS, RESULTING IN DATA, WINNINGS, OR BONUS LOSSES, THE COMPANY WILL NOT BE LIABLE TO YOU. ALL RELEVANT GAMES AND PAYMENTS WILL BE voided whenever such issues arise, and the Company may take further action to rectify these errors, though they are not obligated to establish backup systems or similar services.
IF YOU RECEIVE WINNINGS OR BONUSES (OR ANY SIMILAR BENEFIT) DUE TO AN ERROR ON OUR PART (WHETHER TECHNICAL OR MANUAL) IN CALCULATING OR DISTRIBUTING BENEFITS, WE RESERVE THE RIGHT TO VOID THESE BENEFITS. If you have already received or been credited such amounts, you are required to return that amount to us, or we may deduct it from your account.
THE COMPANY IS NOT RESPONSIBLE FOR ANY ACTIONS OR INACTION BY YOUR INTERNET SERVICE PROVIDER OR ANY THIRD PARTY WITH WHOM YOU CONTRACT FOR ACCESS TO THE SERVER THAT HOSTS THE SITE.
You acknowledge that your choice to use the Services is voluntary and made at your own discretion and risk.
The Company will not be liable to you or any third party, whether in contract, tort, or otherwise, for any losses or damages arising from or related to your or a third party's use of the Software or Services. This includes, but is not limited to, losses resulting from business interruptions, lost profits (including expected winnings), or any financial or consequential losses, even if the Company has been informed of the possibility of such damages.

Live Poker

The Company cannot be held responsible for any loss or damage arising from your use of any links found on the Sites. They do not control the content on any external sites linked from the Services.
You agree that the Company cannot be held accountable for any changes, suspension, or discontinuation of the Software or Services.
No provisions of the User Agreement will limit the Company's liability for any death or personal injury caused by their negligence.
You agree that if the Software or Services do not function correctly due to reasons such as operational delays, data loss, misuse of the Sites, or external factors beyond our control:

• the Company will not be liable for any resulting losses, including potential winnings; and
• if such errors lead to an increase in winnings owed to you, you will not be entitled to those increased amounts. You must immediately notify the Company of the issue and return any incorrectly credited winnings as directed. Alternatively, the Company may deduct those winnings from your account.
• 14. Violation of these terms and conditions.

You agree to take full responsibility for indemnifying, defending, and protecting the Company along with its associated white label partners, their affiliates, and all their respective employees, officers, and directors from any claims, demands, liabilities, damages, losses, costs, and expenses, which include legal fees and any other charges, that may arise as a result of:
any violation of the User Agreement that you commit;
any infringement of laws or the rights of third parties that you may qualify as engaged in;
how you utilize the Services or Software, or any usage by individuals accessing the Services or Software under your user credentials, regardless of whether you authorized them to do so; or
If you violate any term or condition of the User Agreement, or if the Company has reasonable grounds to suspect such a breach, they reserve the right to take additional actions. These actions may include forfeiting your winnings at the Company's discretion, retaining any positive account balance you hold as a safeguard against damages or amounts owed, pending investigations or legal actions. Failing to adhere to the User Agreement may lead to disqualification, account termination, and potential legal actions against you.

Sports Betting

If you are unhappy with the outcome of a gaming session, licensed activity, or payment, you can contact our customer service team through live chat. We encourage you to provide relevant details and evidence necessary for assessing your complaint. It is important to clearly outline your grievance and specify the outcome you desire; otherwise, we may be unable to review your complaint. Please note that complaints made through social media will not be recognized.

If a Customer Support specialist has not resolved your issue, you can escalate your complaint to our Second Opinion Team via email. They will acknowledge your submission within 24 hours. You can find the address of the Second Opinion Team in the ‘
The Second Opinion Team will carefully assess your complaint and, depending on your timely cooperation with our complaint protocol, will issue a decision within 10 days from when your complaint was received. The determination made by the Second Opinion Team will serve as our final stance on the issue and will mark the conclusion of our internal complaint process. Claims or disputes will not be entertained beyond 7 days after the date of the original transaction.
After completing the complaint process and receiving a final response, if you remain dissatisfied, you have the option to escalate your issue to Alternative Dispute Resolution – eCOGRA through their website at
or to the MGA (Malta Gaming Authority) through their site at
You acknowledge that the random number generator is responsible for determining the random events involved with the Services. If there’s any conflict between results shown on the Software operating on your device and those shown on our server, the server results will always take precedence. You also accept that the Company’s records will govern the terms of your use of the Services, and you waive any rights to contest the Company’s decisions in these matters.
The User Agreement becomes effective right after you successfully register with the Company and will remain in effect until terminated according to its provisions.
We hold the authority to immediately terminate the User Agreement and deactivate your account (along with your username and password) without prior notice:

Bonuses

if we decide to stop providing the Services altogether or specifically to your account;
if we find that you have violated any terms of the User Agreement;
if your usage of the Services appears to be improper or contrary to the intent of the User Agreement; or

Last updated: 02/04/2025
Version number: 63.2