If you wish to discuss any concerns you may have, please click here .
Should you feel no issues with your gambling habits but wish to terminate your account, you can submit a request for account closure. here You are allowed to withdraw any existing balance in accordance with the User Agreement. If you later decide to reopen your closed account, don't hesitate to reach out to our Member Support Team via live chat, and we'll be happy to assist you. Alternatively, you might want to register for a new account.
If at any moment you start to worry about your gambling practices, you can request a self-exclusion period lasting six months or longer. Upon deciding to self-exclude from our sites, we will proceed to close your account(s) as per our User Agreement and the relevant regulations.
If self-exclusion is on your mind, consider signing up with GAMSTOP . GAMSTOP which offers a complimentary service allowing you to self-exclude from all online gambling operators licensed in Great Britain. For further details and to register with GAMSTOP please visit www.gamstop.co.uk .
During the self-exclusion phase, your access will be suspended and cannot be reversed. Should you wish to reactivate your account after the self-exclusion duration concludes (regardless of whether the self-exclusion was initiated through us or otherwise), you need to contact our Member Support Team via live chat to request reactivation. There will be a mandatory one-day cooling-off period before we can grant you access again. However, please note that this cooling-off period does not apply to any 'Take A Break' intervals. We might also require certain information from you prior to restoring access to your account. GAMSTOP You have the option to self-exclude from all websites linked to us, as far as we can detect, through
or by contacting our Member Support Team via live chat. here , by clicking here For our customers in the UK: Starting from April 20, 2023, any new self-exclusion requests will be automatically extended to any associated accounts we identify that you maintain with all 888/WH group brands (including 888casino, 888poker, 888sport, 777.com, William Hill, and Mr Green). Please remember that if you already possess other active self-exclusion agreements with any of the 888/WH group brands, as of August 26, 2023, we will extend the expiration date for all such self-exclusions to the furthest future date.
Additionally, if your account is not approved for regulation, be prepared to verify your identity by uploading the necessary documents before you can request self-exclusion with us.
You might also want to consider using GAMSTOP as an alternative for self-exclusion. If you had previously requested self-exclusion before August 26, 2023, and that period is still valid, we will broaden your self-exclusion to cover any other accounts identified across all 888/WH group brands.
If you need more information, please take a look at our FAQ section.
We encourage you to contact our Member Support Team to ensure that your accounts with us are effectively suspended and to contemplate self-excluding from any online gambling operators where you hold an account.
During the self-exclusion period you choose, you will not be allowed to create or utilize a new account with any other sites we operate until this self-exclusion period has concluded and you expressly request access to the relevant account. If you violate this condition, we reserve the right to block any new account you attempt to establish with our other websites, forfeiting any funds within that account without any responsibility of refunding you for any wagers or winnings derived from it.
Be aware that your self-exclusion request may take up to 48 hours to process.
We will promptly proceed to remove your information from our marketing database within two days of initiating your self-exclusion, and we will make every effort to halt any marketing communications directed toward you as soon as feasible.
For details regarding the GAMSTOP self-exclusion initiative and other multi-operator self-exclusion programs, please refer to:
By utilizing multi-operator self-exclusion programs, you can opt out from several gambling operators. www.gamcare.org.uk/self-exclusion Please note: If you agree to receive push notifications while browsing the web, and you download any of our applications from the Apple App Store or directly to your device, these notifications cannot be blocked, regardless of whether you choose to self-exclude or have initiated a 'Take a Break' period from any site operated by our Company. To stop these notifications from appearing, you will need to adjust the settings on your device.
If you're hesitant about initiating a self-exclusion request, reflect on the following four questions:
Is your gaming negatively affecting your job or other commitments?
- Are you attempting to recover lost money from previous gaming?
- Are you on the path to recovery from a gambling addiction?
- Do you gamble while under the influence of alcohol or drugs?
- If you answered yes to any of these questions, we advise that you request self-exclusion and consider seeking professional help.
If you feel the need to take a break from using your account, you can request one of the following options: help .
